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Apartment & Vacation Rentals FAQs

You might need more information to better choose your next rental. Contact us if you have other concerns, we are here for you!

1- Am I really better off renting a furnished apartment over a hotel room?

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If you want more space, comfort, and a friendly atmosphere with competitive rates, renting a furnished apartment is the ideal solution for you. With EnVille, you will feel at home! Our apartments are fully equipped, with many essential amenities included (bi-weekly housekeeping, washer/dryer, cable TV, etc.). Even better, pets are welcome!

2- I have a confirmed booking but I’d like to change my arrival and departure dates. Is it possible?

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We do our utmost to have the most flexible booking policy possible and remain adaptable to your schedule. We would suggest you contact your account manager as soon as possible. If we cannot accommodate your dates in that apartment, we will offer you a similar apartment that will meet your needs.

3- I booked an apartment but I’d like to pick a different one. Can I modify my booking?

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If the other apartment is available for the dates you need, it will be our pleasure to amend your booking. However, we encourage our clients to inform us as soon as possible of any changes to a booking in order to meet your expectation in an expedited fashion!

4- Can I add additional residents to my booking?

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Each apartment has a maximum number of occupants. Subject to an additional fee, we accept additional individuals. You will have to inform the booking agent prior to your arrival. The additional fee corresponds to the number of additional individuals and the apartment you have booked. Contact us for a personalized quote!

5- Who should I contact for questions on my apartment, booking, or the surroundings during my stay?

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As soon as your booking is confirmed, a dedicated account manager will be assigned and accompany you throughout your stay. We will always suggest the most efficient solution to your concerns. Please note that our client service department is available 7 days a week to answer requests you may have!

6- I am an owner and I’d like to list my furnished apartment on your site. What are the steps?

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The listing process on EnVille is simple! You will have to fill out a form, which will allow us to collect all the useful information we need on your apartment, including photos you can submit online. We will then contact you during business hours to finalize the listing directly over the phone and discuss the arrangements.

7- Are the home staging and professional photography services included in the listing process of my apartment on EnVille?

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We want to help you show off your apartment on our website. A picture is worth a thousand words! Depending on your needs, and when necessary, we will offer you both services. Contact us to know more.

8- How often is your website updated?

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The information available on EnVille.net is updated on a continuous basis. We publish detailed descriptions and pictures online so you have a good overview of our furnished apartments. We strive to keep the information updated and as accurate as possible. However, we cannot be held responsible for eventual inaccuracies published on our site. We guarantee the accuracy of the prices, which are always confirmed in writing by email, before you confirm the booking request.

9- At what point should I start looking for an apartment?

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We recommend that you submit a booking request at least 30 days prior to your arrival date, especially during the high season (May to the end of September). This will ensure you have the widest range of option and price possible. Please note that during the summer, most of our apartments are rented in advance, so book early!

10- Is a security deposit required?

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Yes, a security deposit of $1,000 will be charged to your credit card. If you leave the apartment in the same condition it was in when you arrived, your deposit will be returned in its entirety. If there are damages, we will retain the portion required to obtain new replacement for the damaged equipment. An invoice will be available to justify the amount.

11- My flight is landing sooner in Montreal soon than scheduled. Can I arrive earlier than indicated on my booking confirmation?

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The check-in time is 4 pm. However, you can ask your account manager whether the apartment is ready. If that is the case, we will be more than happy to accommodate you!

12- My return flight departs late in the day. Can I stay longer in the apartment?

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The check out time is 10 am. However if no one else has rented the apartment for that day, you may be able to stay longer but you will have to contact your account manager to confirm your departure time. Additional costs may apply.

13- Can I extend my rental agreement?

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Yes, you can renew your rental agreement. We will require written notification to that effect at least 15 days in advance.

14- What is your cancellation policy?

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Once moved in, you cannot cancel your agreement. If you must terminate your agreement, EnVille will help you find another client to take over the rental. If successful, we can release you from your rental obligations.

15- How do I pick up the keys to the apartment?

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Most of our apartments are located in buildings with a reception desk staffed 24/7. In this case, your keys will be left in an envelope, to your attention, with the doorman. Otherwise, your account manager will organize a meet and greet We make every effort to make your arrival in Montreal as easy as possible.

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